Refund policy

Return & Exchange Policy :

Return/Exchange Request to be made within 7 days of delivery.
If it’s not a perfect match, enjoy easy exchanges or a store credit (valid for a lifetime) to pick something you’ll truly adore.
Exchange orders are placed upon pick up of your return. Limited stock may lead to unavailability of your chosen product; our team will contact you for an alternative in such cases.
There is a Return fee of Rs. 215/- which will be deducted from the amount of return/exchange made
In case the client has requested for express shipping, a return fee of Rs. 500/- which will be deducted from the amount of return/exchange made (in case the express fee charges have not been paid already).
Refunds are only made in terms of a Store Credit.
Store Credit will be shared once the order is picked up from the customer.
Each order is eligible for a return only once. Orders placed using a Store Credit are not eligible for any Returns.
In case of any damaged/ defective or missing products in your order kindly reach out to us within 48 hours of delivery. We will not be able to help you if this timeline is exceeded.
In the event of damaged merchandise, share images and details through the provided link. Further steps for replacement, store credit, or full refund will be communicated.
Slight colour differences from website images are not considered damaged products. We only sell hand dyed products and these are all signs of authenticity.
In case of return from an unserviceable pin code, the customer is responsible for sending the product back to us.
Shipping charges are non - refundable.
The company holds the authority to make the final decision in any case

Return & Exchange Request Process:

Visit the link provided to request a return or exchange - Exchange/Return Portal
State the return reason and select the item to be returned along with images in case of any defect/damages.
A return pickup will be initiated for orders within India.
Ensure all tags and labels are intact, and the product is unworn.
Return or Exchange requests for orders placed using a store credit will be rejected.
A store credit will be issued within 24-48 hours after the order is picked up.
The store credit is valid for a lifetime.
The credit will be for the sale amount of the returned products.
Shipping costs will not be credited back in any case.

For International Orders:

If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and customs charges.
We do not facilitate reverse pick-ups for International Orders.
A store credit or refund (applicable only for damaged items) will be issued for the value of the returned product only.
Shipping charges are non-refundable under any circumstances.

International Orders are not eligible for exchanges. The refund of shipping charges varies on a case-by-case basis, and ultimately, the company retains the authority to make the final decision.

Alternatively, customers can request to return the product when someone is traveling from their country to India without incurring additional shipping costs.

In the unlikely event that your merchandise arrives damaged, you can share images as proof with us at support@thatgal.in. The issue will be recorded, and further steps will be communicated to you. A store credit of the same value or a full refund can be made in such cases.

Kindly be aware that we have partnered with a third-party courier service. While we are committed to assisting you, there are instances beyond our control. The contact information of the delivery executive is exclusively provided to the recipient, which may limit our ability to address certain issues. We appreciate your understanding in such situations