FREQUENTLY ASKED QUESTIONS
Contact Us
Where is your workshop?
We're based in Prayagraj, Uttar Pradesh.
Where can a customer reach you?
WhatsApp/Call : +91 9901257853
Email : support@thatgal.in
Sizing
Designer Tips
For tops, choose the chest size based on design. If the product of your choice is padded, choose the size closest to your chest measurements at the heaviest point. If the product of your choice is non padded or of loose fitting, a size up or down would work based on your preferred fit. Do not choose a top size based on your bra size.Our sarees, pants and lehengas could be mid waist or high waist based on the design of the product, choose your size according to the product description.
Customisations
How can I customise an order?
You can select ‘custom made’ in sizes or style options and we will reach out to you for measurements or design preference via call or whatsapp. Customise any order by size, neck depth or garment length by simply texting us on WhatsApp at 9901257853 or emailing us with your personal measurements, any specific requirements and your That Gal order number on support@thatgal.in.
What happens when you select ‘Custom Made’ for your order?
Any order placed using ‘Custom Made’ option can be customised in terms of neck depth, size and design. For colour customisations, kindly confirm with our team before placing an order. Once your order is confirmed, we will reach you via email or WhatsApp for your measurements and preferences. If you do not receive a text within 3 days, please contact us on support@thatgal.in
Can I customise a product by colour?
Yes, we offer colour customisation for our products, subject to fabric and colour availability.An additional charge will be applied to the MRP for custom colour requests. Sale prices arenot applicable for customising colours. Please contact our team for further assistance andavailable options at support@thatgal.in
Returns / Exchanges
What is your Exchange Policy?
Orders placed via store sizing are eligible for size exchange or return within 7 days of delivery. Refunds are only made in terms of a Store Credit. Store Credit will be shared once the order is picked up from the customer. Minimal alterations in the original order can be claimed within 30 days from delivery. If you have customised your order by design/length/size, it is only eligible for alterations.
What is your Return Policy?
There is a Return fee of Rs. 215/- which will be deducted from the amount of return/exchange made. Refunds are only made in terms of a Store Credit. Store Credit will be shared once the order is picked up from the customer. Each order is eligible for a return only once. Orders placed using a Store Credit are not eligible for any Returns.We can accommodate a one-time size exchange of your order if it has not been customised.If your order has been customised, we can offer alterations in the same garment.
Where do I register my exchange?
To request a size exchange, you can simply use our exchange portal.
Do I have to pay an exchange fee?
To register your exchange, a shipping fee of INR 215 will be levied to pick up the return shipment and deliver the exchange shipment.You must keep the order in its original packaging and ensure it is unused with tags attached.
Why is my exchange request denied?
Following conditions make your order ineligible for an exchange-
- Past 7 days from the date of order delivery.
- Used/worn articles.
- If the order is customised by length or your personal measurements.
- Any clearance sale articles.
- If you have already made one exchange on your order. We only accommodate aone-time exchange on any order.
- If your order was placed via International Shipping.
Can I exchange my order for a different product?
Yes, we accommodate product style exchange. You can only claim a one-time product/size exchange of your order.
What should I do if my parcel arrives damaged?
If your parcel arrives damaged, we kindly invite you to contact our customer service team.Make sure to take pictures of the parcel received and video of the unpacking. Keep the package for further inspection by our carrier.
Can I exchange an international order?
Yes, you can. The responsibility and expenses to ship the return order to us and collect the exchange order from us is of the customer. Please email us within 7 working days from the date of delivery in case of an exchange request and we will do our best to assist you.
Can I cancel or modify my order?
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.